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Customer Support - Network Operations (Austin, TX)

Location:Austin, TX
Employment Type:Full Time
Description:Provide support in a call center environment. This position will work remotely with field techs.

Candidates must be flexible to work any shift after training.

Duties: Open, update and close trouble tickets
Requires a working knowledge of networking concepts, networking implementation, and software concepts/use.
Assists in the rapid assessment of the nature and severity of customer problems. Initiates calls to various support organizations as needed
Manage the installation and remote troubleshooting of Linux servers as well as switching and routing equipment
Manage queue and handle multiple forms of electronic communication related to the project
Maintains documentation of daily operations
Install and test commercial networks
The ideal candidate would be keenly interested in process improvement and increasing quality and productivity at all levels.

1+ years experience in network management
1+ years experience working with broadband as a connectivity solution
1+ years experience supporting Linux/Unix in a corporate setting.
1+ years experience working with Cisco networking elements
Prior knowledge of wireless protocols and standards
Excellent interpersonal, communication and organizational skills
Previous experience in remote customer support and a familiarity with call queues
CCNA Preferred (Please provide certification number in resume)
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